Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

• on which you, or a third party named by you other than the carrier, took possession of the goods, or
• in the case of partial delivery: on which you, or a third party named by you, took possession of the last item.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. by letter or email).

To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

Returning the goods

You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal. The deadline is met if you send off the goods before the period of fourteen days has expired.

Return address / arranging the return

As we work — depending on the product — with our own warehouses and branches as well as external manufacturers, partner warehouses and direct shippers, the applicable return address depends on the product.

Please register every return with our customer service in advance. We will then provide you with the correct return address and the appropriate return method. This ensures fast processing and avoids misdirected shipments or unnecessary additional costs.

Cost of returning the goods

You bear the direct cost of returning the goods.

For goods that can be sent by parcel, these costs depend on the chosen shipping provider.

Compensation for loss of value

You only have to pay for any loss in value of the goods where this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functioning.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods

• that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or
• that are clearly tailored to the personal needs of the consumer.

This applies in particular to:

• custom-made artisan parquet
• special dimensions
• special colours
• customer-specific surfaces
• specially configured custom orders

There is also no right of withdrawal for sealed goods if their seal was removed after delivery and the goods are not suitable for return for reasons of health protection or hygiene, where legally applicable.